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Customer Service Consultant - Banking and Finance

Apply now Job no: 975446
Work type: Fixed Term & Casual
Location: VIC Metro - CBD
Categories: Inbound Customer Service

  • Start Date: Monday, 21st June 2021
  • Melbourne CBD location, close to public transport
  • Opportunity for future career development

About Startek
Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. Operating under the Startek and Aegis brands, the company has approximately 47,500 outsourcing experts across 58 delivery campuses in 13 countries that are committed to enhancing the customer experience for clients.

About the role
As a Customer Assist Consultant, you will be required to speak with customers in regards to their home loans, personal loans, credit cards and transaction accounts to pro-actively assist them find the right solution to manage their financial situations. You will interact with customers and ask relevant questions to gain the required information with the aim of assisting the customer or referring the customer to seek further financial advice.

We are looking for consultants who understand the importance of providing outstanding customer experiences. You will have a strong ability to build rapport and listen to customers to understand their needs to find the right solution whilst providing and maintaining a high level of empathy on every call.

Calls will be outbound and inbound and you will have the opportunity to represent one of Australia's leading banks.

  • Start Date: Monday, 21st June 2021
  • Melbourne CBD Location, close to public transport
  • Rotating Roster: Monday to Friday, 8:00am to 8:00pm and Saturday, 9:00am to 5:00pm
  • Approximately 35 paid hours per week
  • Fixed Term Contracts until 30th of November 2021 & Casual Contracts available
  • Fixed Term Pay Rate: $21.92 p/hr + super + leave entitlements (pro rata)
  • Casual Pay Rate: $27.40 p/hr + super
  • 15 days full time paid classroom style training and on the job style training
  • Opportunity to develop a career with a global organisation
  • Employee Assistance program, social club, smart casual attire + more
  • Exciting Reward & Recognition program
  • All applicants will be required to complete a criminal check, an Australian Securities and Investments Commission check and an Insolvency Check (which we will conduct) and all offers of employment will be made pending the successful outcome of these checks.

What we are looking for:

  • Previous Customer Service experience from within hospitality, retail or call centre
  • Passionate about providing an outstanding customer experience
  • Strong ability to build relationships and take ownership to understand and assist the customer to find the right solution
  • Active listening skills with the ability to empathise
  • Sound judgement and decision making skills
  • Exceptional verbal and written communication skills
  • High attention to detail and data accuracy skills
  • Ability to work well within a team environment
  • Intermediate computer and numerical skills

If this sounds like you, we encourage you to apply today!

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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