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Inbound Customer Service Consultant - Energy Distribution

Apply now Job no: 974443
Work type: Fixed Term Contract
Location: VIC Metro - CBD
Categories: Inbound Customer Service

  • Start Date: Monday, 28th of June 2021
  • Rotating Roster: Monday to Friday, 8:00am to 6:00pm
  • Flexibility to Work from Home and in our Melbourne CBD Offices!

About Startek
Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. Operating under the Startek and Aegis brands, the company has approximately 47,500 outsourcing experts across 58 delivery campuses in 13 countries that are committed to enhancing the customer experience for clients.

About our role
Startek is currently recruiting for one of our existing leading Energy Distribution teams. As an Inbound Customer Service Consultant, you will be responsible for providing a high level of service to customers, by responding to incoming calls and work generated by calls, email and B2B communications in a timely, accurate and courteous manner regarding Gas matters. You will develop and maintain effective communication by dealing with a wide range of client support teams and retailers. You will apply documented practices and procedures to ensure requests from retailers and customers are processed efficiently and within regulatory timeframes.

  • Start Date: Monday, 28th of June 2021
  • Rotating Roster: Monday to Friday, 8:00am to 6:00pm
  • 12 Month Fixed Term Contracts, with view to extension
  • Fixed Term Pay Rate: $21.92 p/hr + super + leave entitlements (pro rata)
  • Location: Flexibility to Work from Home and in our Melbourne CBD offices. 
  • 35 paid hours per week
  • 15 days paid classroom and 'on the job' style training
  • Opportunity for future career development
  • Reward and recognition program, social club, smart casual attire + more
  • Fun and rewarding call centre
  • All applicants will be required to complete a criminal check (which we will conduct) and all offers of employment will be made pending the successful outcome of this check.

What we are looking for:

  • Previous customer service experience from within the hospitality, retail or call centre industry will be advantageous
  • A passion for providing outstanding customer service
  • Sound business judgement and decision making ability
  • Effective and appropriate communication skills, both written and oral
  • Attention to detail, accuracy and strong data entry skills
  • Ability to prioritise and time management skills
  • Ability to work autonomously
  • Self-motivation and a team player
  • Flexibility to shift focus and switch tasks to meet regulatory deadlines
  • Strong Knowledge of Microsoft Office, especially Outlook

These roles won't last long, don't miss out apply today!

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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