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Faults and Emergency Consultant - Gas & Electricity

Apply now Job no: 974377
Work type: Fixed Term Contract
Location: VIC Metro - CBD
Categories: Inbound Customer Service

  • Rotating roster 7 days per week / 24 hours per day
  • Start Date: Monday, 7th of December 2020
  • Be part of this fun, dynamic and rewarding call centre

About Startek
Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. Operating under the Startek and Aegis brands, the company has approximately 47,500 outsourcing experts across 58 delivery campuses in 13 countries that are committed to enhancing the customer experience for clients.

About our role:
Startek is currently recruiting Faults and Emergencies Consultants to work with our Energy and Gas Distribution team. As a Faults and Emergencies Consultant you will be responsible for providing outstanding customer service and ensuring the timely and accurate reporting of faults and emergency calls across our network. You will register and manage customer expectations around faults and emergency response times in line with Service Level Agreements.

  • Start Date: Monday, 7th of December 2020
  • Melbourne CBD location, close to public transport
  • Rotating Roster: 7 days per week / 24 hours per day
  • 12 Month Fixed Term Contract, with view to extension
  • Pay Rate: $23.09 per hour + super +Leave Entitlements (Pro Rata) + Penalty Rates
  • 5 weeks annual leave
  • 35 paid hours per week
  • 4 weeks training (2 weeks Classroom and 2 weeks 'On the Job')
  • Opportunity for future career development
  • Reward and recognition program, social club, smart casual attire + more
  • Fun and rewarding call centre
  • All applicants will be required to complete a criminal check (which we will conduct) and all offers of employment will be made pending the successful outcome of this check.

What we are looking for:

  • Previous experience working in a Faults or Helpdesk/Troubleshooting service role – advantageous
  • Previous experience within Utilities (Gas/Electricity) – advantageous
  • Outstanding customer service skills with the ability to empathise with customers
  • Sound business judgement and decision making ability
  • Effective and appropriate communication skills
  • Attention to detail and accuracy
  • Ability to work autonomously
  • Ability to work in a high pressure environment with the possibility of life threatening situations and difficult callers
  • Self motivation and a team player
  • Advanced computer and data entry skills

These roles won't last long, don't miss out apply today!

Advertised: AUS Eastern Daylight Time
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