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Compliance Officer- Contact Centre - Part Time

Apply now Job no: 974370
Work type: Secondment
Location: VIC Metro - CBD
Categories: Quality

  • Exciting opportunity to make your mark in Startek - a global company
  • Melbourne CBD Location, close to public transport (Work From Home Interim)
  • Part time position, 25 hours per week 
About Startek
Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. Operating under the Startek and Aegis brands, the company has approximately 47,500 outsourcing experts across 58 delivery campuses in 13 countries that are committed to enhancing the customer experience for clients.
About the role and responsibilities 
Reporting to our Operations Manager, you will be responsible for guiding the contact centre to meet contractual and company objectives. If you interested in influencing change from a compliance perspective and you passionate about quality and compliance and improving customer experience then this could be a role for you!
In this Compliance role you will be analysing processes and verifying the business are following processes and are compliant with the business requirements.
In this role you will be required to, but not limited to:
  • Support cross-functional departments to ensure that risk and compliance measures are effectively managed
  • Monitor controls on a weekly/monthly basis reporting regularly to the operations team
  • Test and correct performance, compliance and security measures to ensure ongoing compliance
  • Ensure all administration processes and record keeping obligations of organization are delivered efficiently and effectively
  • Administration, organization, and maintenance of all product compliance evidence (e.g. test reports, certificates, etc.)
  • Promote understanding of compliance management and implement changes where necessary
  • Continuous improvement of core compliance processes and instilling a culture of ‘prevention rather than cure
  • Demonstrate a professional level of conduct consistent with Client and Startek values
To be considered for this opportunity, you will ideally possess:
  • Highly-analytical with strong attention to detail
  • High level of confidence, drive and self-motivation
  • Understanding of auditing and assurance standards
  • Intermediate Computer Skills
  • Good Communication Skills
  • Should have a strong moral code and sense of ethics
  • Proactive and organized
  • Willing to learn on the job
In return, we will offer the successful candidate:
  • Start date: Monday, 9th of November 2020
  • Rostered between: 9:00am to 5:00pm, Monday to Friday
  • Melbourne CBD location, close to public transport, Work from Home (Interim)
  • 12 months Fixed Term Contract – Part Time
  • Pay Rate - $25 per hour + super + leave entitlements (pro rata)
  • 25 paid hours per week
  • 'On the Job' style training
  • Reward and recognition program, Employee Assistance program, smart casual attire + more
  • Opportunity to develop a career with a global organization
  • Fun, rewarding and supportive team environment
How do you join our team?
It’s easy, apply today!!
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