Ambulance Victoria - Membership Services & Retention Consultant

• Start Date: Tuesday, 3rd of March 2020
• Melbourne CBD location, close to public transport
• Be part of this fun, dynamic and rewarding call centre

About Startek
Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. Operating under the Startek and Aegis brands, the company has approximately 47,500 outsourcing experts across 58 delivery campuses in 13 countries that are committed to enhancing the customer experience for clients.

What we have on offer for you:
We are currently recruiting Membership Services and Retention Consultants to join our Ambulance Victoria Team.

As a Membership Services and Retention Consultant you will be speaking to Ambulance customers across Victoria about new memberships and also general enquiries. Customer contact will be inbound and outbound calls, email and written correspondence and live chat.  Typical enquiries received relate to overdue memberships, taking payments for memberships, retention calls for customers that have forgotten to pay their membership and updating of customer details.

• Start Date: Tuesday, 3rd of March 2020
• Melbourne CBD location, close to public transport
• Rotating Roster: Monday to Friday, 8:00am to 8:00pm and Saturday, 9:00am to 5:00pm
• 12 month Fixed Term Contracts with a view to extension
• 35 paid hours per week
• Fixed Term Pay Rate: $21.54 per hour + super + leave entitlements (pro rata) + penalty rates
• 7 days paid classroom training and 10 days 'on the job' training
• Opportunity for future career development
• Reward and recognition program, social club, smart casual attire + more
• Fun and rewarding call centre

What we are looking for:
• Previous customer service and sales experience in call centre, hospitality or retail will be highly regarded
• A passion for providing outstanding customer service
• Strong ability to resolve customer issues
• Robust verbal & written communication skills
• High attention to detail

These roles won't last long, don't miss out apply today!