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Inbound Customer Service Consultant - Banking & Finance

Apply now Job no: 974291
Work type: Fixed Term & Casual
Location: VIC Metro - CBD
Categories: Inbound Customer Service

• Start Date: Wednesday, 26th of February 2020
• Melbourne CBD location, close to public transport
• Entry level banking position with extensive training

About Startek
Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. Operating under the Startek and Aegis brands, the company has approximately 47,500 outsourcing experts across 58 delivery campuses in 13 countries that are committed to enhancing the customer experience for clients.

About the role
As an Inbound Customer Service Consultant, you will be required to take inbound service calls and provide general information and pro-actively assist with banking solutions for customers. Typical calls will include; assisting customers with self - service options, complex credit card queries, account queries and all personal banking queries.

We are looking for enthusiastic consultants who understand the importance of providing outstanding customer experience. You will have a strong ability to build rapport and proactively resolve queries whilst providing a high level of service to each customer.

This is a fantastic opportunity to represent one of Australia's leading banks.

• Start Date: Wednesday, 26th of February 2020
Melbourne CBD Location, close to public transport
• Rotating rosters: Monday to Saturday, 8:00am to 8:00pm
35 paid hours per week
12 month Fixed Term and Casual Contracts
• Fixed Term Pay Rate: $21.54 p/hr + super + leave entitlements (pro rata) + penalty rates
• Casual Pay Rate: $26.93 p/hr + super
17 days paid classroom style training and on the job style training
• Opportunity to develop a career with a global organisation
Employee Assistance program, social club, smart casual attire + more
Exciting Reward & Recognition program
• All applicants will be required to complete a criminal check, an Australian Securities and Investments Commission check and an Insolvency Check (which we will conduct) and all offers of employment will be made pending the successful outcome of these checks.

What we are looking for:
• Previous Customer Service experience from within hospitality, retail or call centre
• Passionate about providing an outstanding customer experience
• Strong ability to resolve customer issues
• Exceptional verbal & written communication skills
• High attention to detail
• Ability to work well within a team environment
• Intermediate computer and numerical skills

To join our team, apply now as these opportunities will not last!

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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