Aegis Careers

Administration and Data Entry - Energy Distribution

Apply now Job no: 974210
Work type: Fixed Term Contract
Location: VIC Metro - CBD
Categories: Reception/Administration/ Back of House

Aegis has an opportunity for an Administration & Data Entry Consultant to start with our Energy Distribution team located in Melbourne CBD.

About Aegis:

Aegis is a global outsourcing and technology company committed to impacting clients' business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis was founded 30 years ago in the US and now has operations across 43 Locations in 9 countries, over 5 continents with 40,000+ Employees. Aegis services over 300 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities.

About our role:
Aegis is currently recruiting for our existing leading Energy Distribution team, we are looking for Administration & Data Entry Consultants to join their Billing, New Connections and Retailer Support teams. In this role you will be efficiently processing meter reading and billing transactions, resolving meter reading and billing anomalies and generating and delivering accurate and complete consumption billing data to retailers and network users.

You will efficiently handle and resolve in a timely manner all retailer and network user billing, service and operational enquiries, requests, and complaints in accordance with regulatory and commercial requirements.

You will develop and maintain effective communication by dealing with a wide range of client support teams and retailers. You will apply documented practices and procedures to ensure requests from retailers and customers are processed efficiently and within regulatory timeframes.

  • Start Date: Monday, 22nd of July 2019
  • Location: Melbourne CBD, close to public transport
  • Operating Hours: Monday to Friday, 9:00am to 5:00pm
  • 35 paid hours per week, with availability to do extra hours when needed
  • 12 Month Fixed term Contract: with a view to extension. $21.54 per hour plus superannuation plus leave entitlements (pro rata)
  • Four weeks 'On the Job' training 
  • Reward and recognition program, social club + more
  • Fun and rewarding call centre
  • Opportunity to develop a career with a global organisation
  • All applicants will be required to complete a criminal check (which we will conduct) and all offers of employment will be made pending the successful outcome of this check.

What we are looking for:

  • Previous customer service, administration or data entry experience within a Utilities company (Gas/Electricity) – advantageous
  • Previous Experience with SAP (Ideal)
  • Sound business judgement and decision making ability
  • Effective and appropriate communication skills, both written and oral
  • Attention to detail, accuracy and strong data entry skills 
  • Ability to prioritise and time management skills 
  • Ability to work autonomously
  • Self-motivation and a team player 
  • Flexibility to shift focus and switch tasks to meet regulatory deadlines
  • Strong Knowledge of Microsoft Office, especially Excel

These roles won't last long, don't miss out apply today! 

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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