Aegis Careers

Inbound Customer Service Consultant - Auto Finance

Apply now Job no: 974161
Work type: Fixed Term & Casual
Location: VIC Metro - CBD
Categories: Inbound Customer Service

• Start Date: Monday, 25th March 2019
• Melbourne CBD location, close to public transport
• Future Career Development Opportunities

Who is Aegis?
Aegis is a global outsourcing and technology company committed to impacting clients' business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis was founded 30 years ago in the US and now has operations across 43 Locations in 9 countries, over 5 continents with 40,000+ Employees. Aegis services over 300 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities.

About the role:
As an Inbound Customer Service Consultant, you will be responsible for taking calls from Auto Finance customers for our Banking & Finance client. Consultants will be required to empathise with their customer’s and answer questions to do with auto finance including providing pay out figures, loan repayments, credit checks and general customer service enquiries.

This is a fantastic opportunity to represent one of Australia's big banks.

On offer to you:
• Start Date: Monday, 25th March 2019
• Rotating Roster: Monday to Friday, 8:30am to 5:30pm
• Melbourne CBD location, close to public transport
• 12 month Fixed Term Contracts or Casual Contracts
• Fixed Term Pay Rate: $20.91 p/hr + super + leave entitlements (pro rata) or Casual Contract: $26.14 p/hr + super
• Referral incentive program for helping customers with their re-financing needs, with the ability to make more money on top of your hourly pay
• 35 paid hours per week, flexibility to do extra hours when busy
• 5 days paid classroom style training
• Fun and rewarding call centre including social club, smart casual attire + more
• All applicants will be required to complete a criminal check, an Australian Securities and Investments Commission check and an Insolvency Check (which we will conduct) and all offers of employment will be made pending the successful outcome of these checks.

What we are looking for:
• Previous Customer Service experience from within hospitality, retail or call centre
• Excellent communication skills including active listening and ability to display empathy with the customer
• Ability to problem solve
• Excellent time management skills
• Ability to work well within a team environment
• Accuracy and attention to detail
• Intermediate computer and numerical skills required.

To join our team, apply now as these opportunities will not last!

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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