Inbound Customer Service Consultant - Banking & Finance

• Start Date: Monday, 25th February 2019
• Melbourne CBD location, close to public transport
• Future Career Development Opportunities

About Aegis
Aegis is a global outsourcing and technology company committed to impacting clients' business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis was founded 30 years ago in the US and now has operations across 43 Locations in 9 countries, over 5 continents with 40,000+ Employees. Aegis services over 300 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities.

About the role
As an Inbound Customer Service Consultant, you will be required to take inbound service calls and provide general information and pro-actively assist with banking solutions for customers. Typical enquiries will include; assisting customers with self - service options, complex credit card enquiries, account enquiries and all personal banking queries.

We are looking for enthusiastic consultants who understand the importance of providing outstanding customer experience. You will have a strong ability to build rapport and proactively resolve queries whilst providing a high level of service to each customer.

This is a fantastic opportunity to represent one of Australia's leading banks.

• Start Date: Monday, 25th February 2019
• Melbourne CBD Location, close to public transport
• Rotating Roster: Monday to Friday, 8:00am to 8:00pm and Saturday, 8:00am to 7:00pm
• 35 paid hours per week
• 12 month Fixed Term and Casual Contracts
• Fixed Term Pay Rate: $20.91 p/hr + super + leave entitlements (pro rata)
• Casual Pay Rate: $26.14 p/hr + super
• 17 days paid class room style training and on the job style training
• Opportunity to develop a career with a global organisation
• Employee Assistance program, social club, smart casual attire + more
• Exciting Reward & Recognition program
• All applicants will be required to complete a criminal check, an Australian Securities and Investments Commission check and an Insolvency Check (which we will conduct) and all offers of employment will be made pending the successful outcome of these checks.

What we are looking for:
• Previous Customer Service experience from within hospitality, retail or call centre
• Passionate about providing an outstanding customer experience
• Strong ability to resolve customer issues
• Exceptional verbal & written communication skills
• High attention to detail
• Ability to work well within a team environment
• Intermediate computer and numerical skills

To join our team, apply now as these opportunities will not last!